Get support
Collect useful evidence, check service health, and choose the correct Airwavy support route.
Before contacting support
- Check the public status page and the relevant troubleshooting section.
- Reproduce the problem once after verifying permissions and saved settings.
- Record the time with timezone, server and channel context, command or feature, expected result, and visible error.
- Redact secrets and private member data from every attachment.
Support routes
- Use the website Support page for product help and official community links.
- Use the public status page for active incidents and service availability.
- Use the dashboard's normal billing or account route for subscription-specific questions.
- Report suspected vulnerabilities privately through the official support team's current security route.
Issue template
Copy this support template
Feature or command:
Time and timezone:
Server and channel context:
Expected result:
Actual result and exact error:
Steps already tried:
Redacted screenshot or request ID: