Tickets & Support
Run a proper support workflow with category panels, staff claiming, SLA reminders, auto-close rules, and transcript history.
One open ticket per member in this category.
Greet members the moment a ticket opens.
Support Tickets turns an unstructured pile of DMs and mentions into a proper workflow: category panels, persistent entry buttons that survive a bot restart, staff claiming, and close logs with dashboard transcript links so nothing gets lost when a ticket closes.
Server Premium adds the operational layer larger support teams actually need: SLA response reminders so a ticket doesn't sit unanswered, inactivity auto-close rules, and up to 25 ticket categories instead of the free tier's smaller set.
Free
- Persistent ticket buttons that survive bot restarts
- Staff claiming and close logs
- DMs and dashboard transcript links
Premium
- SLA response reminders
- Inactivity auto-close controls
- Up to 25 ticket categories
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